Q&A

Q. Do you offer free shipping?

A:Yes! We currently offer Free Standard Shipping on all orders.

Q. How long will it take to get my order?

A: It typically takes 7–12 business days for delivery. Please note that delivery times may vary depending on your location and carrier conditions.

Q. How can I track my order?

A: Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment in real time.If you have any questions regarding your shipment, please feel free to email us at support@meowgo.cyou. We typically respond within 1–2 business days.

Q. What is your return policy?

A: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept returns for both defective items and change-of-mind purchases, provided the items are unused and in their original packaging.

Q. How do I start a return?

A: To initiate a return, please contact us first at support@meowgo.cyou. Please note that all returns must be shipped back via mail, and items sent back without prior approval will not be accepted.

Q: Do you accept custom orders and wholesale for dog leashes, collars, and harnesses?

A:
Yes! As a professional source manufacturer/supplier of pet supplies, we offer low-minimum wholesale for in-stock items, as well as deep OEM/ODM customization services.

Whether you are looking for trending no-pull harnesses for cross-border e-commerce (such as Amazon, Shopify, etc.) or looking to create custom-branded collars and leashes, we've got you covered.